Q 1: What's the payment term?
A: We accept T/T 30% deposit and 70% balance against copy of B/L or L/C at sight, West Union,VISA,Paypal is also accepted.
Q 2: How to get a sample?
A: We can offer you short free samples, but usually we hope our customer can bear the freight.
We can also produce new sample as each customer sizes.
Q 3: Can you supply different color materials?
A: Yes, we can produce Rubber extrusion custom molded rubber and silicone rubber products in different colors, the color code will
be required in case of an order.
Q 4: What is the life expectancy of the rubber seal?
A: Product life is contingent upon many factors, including environment, cycles, pressure, etc. HS Rubber cannot predict seal life
under all the varying conditions of operation. Accellerated life testing may be performed by customer to determine expected life,
but must be conducted in dynamic application.
Q 5: I need your price list of all your products, do you have a price list?
A: We do not have a price list of all of our products. Because we have so many items, and it's impossible to mark all of their
price on a list. And the price are always changing because of the producing cost. If you want to check any price of our products,
please feel free to contact us. We will send offer to you soon!
Q 6: Can you make customized products and customized packing?
A: Yes. We made a lot of customized products for our customer before. And we made many moulds for our customers all read. About
customized packing, we can put your Logo or other info on the packing. There is no problem. Just have to point out that ,it will
cause some additional cost.
Q 7: What is the normal lead time for product orders?
A: Average lead times for prototype / first article are 1-2 weeks, if tooling is involved, lead time for production tooling is 10
days, average production time after sample approval is 2-3 weeks.
Q 8: What is your standard packing?
A: All the goods will be packed by carton box and loaded with pallets. Special packing method can be accepted when needed.
Q 9: what kind of certificates you have ?
A1: We have been ROSH and certified by BV since 2017.
A2: We have various rubber compounds approved by UL, NSF, KTW, W270, WRAS, ACS, AS4020, EN681, EN549, ROHS
Q10: How to check the quality of the bulk order?
A1: We provide preproduction samples before mass production for all customers if needed.
A2: We provide quality certs such as measurement report, material data sheet, COO, COA, etc. to all customers before delivery.
A3: We accept third party inspection such as SGS, TUV, INTERTEK, BV, etc.
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